Effective Rostering allows a Manager to respond to the unpredictable nature of customer demand and impacts profitability more directly and immediately than any other aspect of operations.

Most venues are designed with the customer in mind; we consider the look, and the feel, the color palate, and the theme; the ‘experience’ we want our customers to have. But do we consider the staff or what it takes for a restaurant to be efficient, and through efficiency, to be profitable? A ...

Perfection is the enemy of profitability. Too often we pursue a standard that appeals to ourselves, but is unseen for the customer. I see this all the time. We roster too many staff on, because service must be “excellent”. We spend too much on ingredients, as only the best will do. We take too long ...

In The Art of War, Sun Tzu wrote, “All men can see the tactics whereby I conquer, but what none can see is the strategy out of which victory is evolved.” Sun Tzu Strategy and tactics are the foundation of your hospitality business, but are often confused, and/ or seen as static decisions made at a ...

210 years ago today, the world’s greatest author was born.

Have you put your prices up? Across the board businesses have had an increase in COGs of at least 10%. That is equating to at least a 3% decline in profitability versus just the start of the Financial Year. So, what are your options? Portion sizes – what impact would an adjustment to your proteins ...